Privacy policy

Your saved trips, history, preferences and offline timetables stay on your device. The app uses them to suggest your next trip and the way home.

With location permission, the app finds nearby stations and can confirm arrival while you follow a trip with the app open. It does not track your location in the background. Your location, saved trips and history stay on your device.

For online departures, the app sends the stations and requested time to our server. It gets results from Transport for NSW and briefly caches them, without creating a personal trip profile. Connections use HTTPS. Our hosting providers, including Cloudflare, receive your IP address and request details and may keep access logs.

The web, iPhone and Android apps send anonymous usage counts to improve trip and train suggestions and compare interface changes. Counts contain only categories: the kind of suggestion shown, whether it was chosen, whether a train you started was the suggested one, whether a completed ride was started by you or noticed automatically, whether the app started a trip on its own and whether you stopped it, app platform, and number of app opens grouped into ranges. They contain no user or device identifier, stations, trips, times or location, but the analytics service records when counts arrive. On the web, your browser's Do Not Track setting stops these counts. The phone apps have no separate switch for them.

This website has no analytics scripts or advertising cookies. It checks your device type in your browser to choose a download button, without storing a profile or sending an extra request. Your data is never sold.

In-app feedback sends your message, its category and the app name. It doesn't attach your location, trips or device identifiers. The service records when the message arrives. Feedback is sent only when you submit it, including when Do Not Track is enabled.

If you email support, we receive your email address and message. We use feedback and support messages to help you and improve the app. Feedback stays stored until deleted; it has no automatic expiry. You can request deletion by email. Leave out personal details that aren't needed.

You can turn off location access in your device settings. Uninstalling the native app, or clearing the web app's site data, removes its local data. Saved trips have no cloud backup and can't be recovered afterwards.

For a privacy question or to request deletion of a message, Email about privacy. Include enough of the message to identify it.

Privacy contact: Jeremy Vun.

Updates to this policy appear here with a new date.